FAQ – Nécessaire

[Subscribe & Save 15%](/content/pages/subscribe "https://necessaire.com/pages/subscribe"/index.html)

Free US Shipping | Orders $75+

[Subscribe & Save 15%](/content/pages/subscribe "https://necessaire.com/pages/subscribe"/index.html)

Free US Shipping | Orders $75+

New! The Hand Wash + The Hand Lotion.

FAQs

Concierge

Q: How can I contact Team Nécessaire?

A: Email us at team@necessaire.com with any question, concern, or service with which we can assist you. Please allow 1 to 2 business days to receive a response.

Please note: Our Customer Support Team is here to assist you Monday through Friday, from 9:00 a.m. to 6:00 p.m. PST.

Answer

Email us at team@necessaire.com with any question, concern, or service with which we can assist you. Please allow 1 to 2 business days to receive a response.

Please note: Our Customer Support Team is here to assist you Monday through Friday, from 9:00 a.m. to 6:00 p.m. PST.

A: Once you place your order, it will take 1-2 business days to process. Orders placed after 12PM Eastern Standard Time (EST) will begin processing the next business day. You will receive a notification with a link to tracking information when your package ships. For further information regarding cost of shipping and transit time, please see below under "Shipping".

Answer

Once you place your order, it will take 1-2 business days to process. Orders placed after 12PM Eastern Standard Time (EST) will begin processing the next business day. You will receive a notification with a link to tracking information when your package ships. For further information regarding cost of shipping and transit time, please see below under "Shipping".

Q: What forms of payment do you take?

A: We accept all major credit cards, PayPal, and Apple Pay.

Answer

We accept all major credit cards, PayPal, and Apple Pay.

Q: Where is my order?

A: You can check the status of your order in [My Account](/content/pages/my-account "My Account"/index.html). Please note that it can take some carriers up to 1 business day after an order has been shipped to show updates in tracking.

Answer

You can check the status of your order in [My Account](/content/pages/my-account "My Account"/index.html). Please note that it can take some carriers up to 1 business day after an order has been shipped to show updates in tracking.

Q: Can I change or cancel my order?

A: We do not have the ability to change or modify the products in an order. To cancel your order, please email team@necessaire.com with your order number as soon as possible and a member of our customer support team will assist you.

Answer

We do not have the ability to change or modify the products in an order. To cancel your order, please email team@necessaire.com with your order number as soon as possible and a member of our customer support team will assist you.

Q: Can I change my shipping address?

A: Please email team@necessaire.com with your order number and updated shipping address as soon as possible if you would like to change your shipping address. We are able to update your information for a short time before your order ships.

Answer

Please email team@necessaire.com with your order number and updated shipping address as soon as possible if you would like to change your shipping address. We are able to update your information for a short time before your order ships.

Q: Where do I enter my promo code?

A: Promo codes can be applied at any point during checkout.

On Desktop: Enter your code in the field labeled "Gift card or discount code" and click "Apply".

On Mobile: Tap "Show Order Summary" at the top of your screen. When the section expands, enter your code in the field labeled "Gift card or discount code" and click "Apply".

Answer

Promo codes can be applied at any point during checkout.

On Desktop: Enter your code in the field labeled "Gift card or discount code" and click "Apply".

Q: Can I use multiple promo codes?

A: Only one promo code can be used per order.

Answer

Only one promo code can be used per order.

Q: Do you include invoices and/or return slips?

A: We do not include invoices and/or return slips in order to reduce packaging waste. You can reach out to team@necessaire.com with your order number and they will be able to assist you.

Answer

We do not include invoices and/or return slips in order to reduce packaging waste. You can reach out to team@necessaire.com with your order number and they will be able to assist you.

Q: Do prices reflect US Dollars?

A: International customers in Canada and United Kingdom can browse the site and checkout in US Dollars.

Answer

International customers in Canada and United Kingdom can browse the site and checkout in US Dollars.

Q: What if my item is damaged, defective, or incorrect?

A: If any items are damaged or incorrect when you receive your order, email team@necessaire.com with your order number and a photo of the items, and we will send you a replacement right away.

Answer

If any items are damaged or incorrect when you receive your order, email team@necessaire.com with your order number and a photo of the items, and we will send you a replacement right away.

Subscription

Q: How do I become a subscription member?

A: Navigate to the desired product detail page. Below the quantity, select “Subscribe & Save 15%.” Choose your shipment frequency from the dropdown menu.

One-time purchases and other subscription products can be added to the same order. When you are ready, Proceed To Checkout.

Complimentary upgraded shipping will automatically be applied to all US subscription orders.

Answer

Navigate to the desired product detail page. Below the quantity, select “Subscribe & Save 15%.” Choose your shipment frequency from the dropdown menu.

One-time purchases and other subscription products can be added to the same order. When you are ready, Proceed To Checkout.

Complimentary upgraded shipping will automatically be applied to all US subscription orders.

Q: What are the benefits of becoming a subscription member?

A: Receive A 15% Discount On All Subscription Orders

Every Subscription Order Ships Expedited (US)

Early Access To All Product Launches

Receive Product Replenishments Automatically

Answer

Receive A 15% Discount On All Subscription Orders

Every Subscription Order Ships Expedited (US)

Early Access To All Product Launches

Receive Product Replenishments Automatically

Q: How do I change my subscription?

A: You can manage the products in your subscription through your Nécessaire account or by responding to the prompts in your subscription text message notifications. You can also email team@necessaire.com and our team will assist you with your subscription.

Answer

You can manage the products in your subscription through your Nécessaire account or by responding to the prompts in your subscription text message notifications. You can also email team@necessaire.com and our team will assist you with your subscription.

Q: How do I cancel my subscription?

A: You can cancel your subscription through your Nécessaire account or by responding to the prompts in your subscription text message notifications. You can also email team@necessaire.com and our team will assist you with your cancellation.

Answer

You can cancel your subscription through your Nécessaire account or by responding to the prompts in your subscription text message notifications. You can also email team@necessaire.com and our team will assist you with your cancellation.

Shipping

Q: Where do you ship?

A: We ship to all 50 states in the US and Puerto Rico. We also ship internationally to Canada and the United Kingdom.

Answer

We ship to all 50 states in the US and Puerto Rico. We also ship internationally to Canada and the United Kingdom.

Q: When will my order ship?

A: Please allow 1-2 business days for us to receive and process your order. Orders received after 12PM Eastern Standard Time (EST) will begin processing the next business day.

Answer

Please allow 1-2 business days for us to receive and process your order. Orders received after 12PM Eastern Standard Time (EST) will begin processing the next business day.

Q: What types of shipping do you offer for US orders?

A: Free standard shipping is available for orders $75 and above. For orders less than $75, standard shipping is $8.

Rush shipping is also available for $25.

Please note that during Promotions, these rates may change.

Answer

Free standard shipping is available for orders $75 and above. For orders less than $75, standard shipping is $8.

Rush shipping is also available for $25.

Please note that during Promotions, these rates may change.

Q: What types of shipping do you offer for International orders?

A: For orders to Canada and the United Kingdom, we offer Standard and Expedited shipping options. Cost of shipping and transit time can vary depending on destination country, size of order, and shipping method chosen.

We are able to ship DDP (Delivery Duties Paid) to our destination countries (Canada and the United Kingdom). The total price is inclusive of any duties & taxes. Canadian customers should be aware that they may be subject to applicable duties and taxes on importation into Canada.

Answer

For orders to Canada and the United Kingdom, we offer Standard and Expedited shipping options. Cost of shipping and transit time can vary depending on destination country, size of order, and shipping method chosen.

Q: Where can I find my tracking information?

A: You can find tracking information of your order in [My Account](/content/pages/my-account "My Account"/index.html) or in your shipping confirmation email.

Answer

You can find tracking information of your order in [My Account](/content/pages/my-account "My Account"/index.html) or in your shipping confirmation email.

Returns

Q: What is your return policy?

A: We hope you will love your Nécessaire products, but in the event that you are unsatisfied, we accept returns within 30 days of purchase. Email team@necessaire.com with your order number and the items you wish to return, and a member of our customer support team will assist you with your return.

Returns within the US are free.

For International returns, the return shipping and any reverse duties & taxes are the responsibility of the customer. We also recommend insuring your package.

Please allow up to two weeks for refunds to be credited to your original form of payment, and note that original shipping charges will not be refunded.

Answer

We hope you will love your Nécessaire products, but in the event that you are unsatisfied, we accept returns within 30 days of purchase. Email team@necessaire.com with your order number and the items you wish to return, and a member of our customer support team will assist you with your return.

Returns within the US are free.

For International returns, the return shipping and any reverse duties & taxes are the responsibility of the customer. We also recommend insuring your package.

Please allow up to two weeks for refunds to be credited to your original form of payment, and note that original shipping charges will not be refunded.

Q: Can I return a product if I have already opened it?

A: Yes, as long as you have used less than 1/4 of the product, we will happily accept your return.

Answer

Yes, as long as you have used less than 1/4 of the product, we will happily accept your return.

Q: My package arrived without a return slip? What do I do?

A: Our packages do not include return slips. Email team@necessaire.com with your order number and we will help you with your return.

Answer

Our packages do not include return slips. Email team@necessaire.com with your order number and we will help you with your return.

Q: How are refunds processed?

A: Refunds are issued back to the original payment method used. Please allow up to two weeks for refunds to be credited to your original form of payment.

Please note: Original shipping charges will not be refunded.

Answer

Refunds are issued back to the original payment method used. Please allow up to two weeks for refunds to be credited to your original form of payment.

Please note: Original shipping charges will not be refunded.

Products

Q: What does clean, effective skincare mean?

A: We believe the body products you use every day should make a difference in your skin and support your health and wellness.

Clean: We believe in ethically made products and are committed to formulating with clean, compatible, and effective ingredients, and without a range of ingredients we believe are unsafe for the skin. In essence: what’s not in the product is as important as what is.

Effective: We believe in treating the body like the face. We use facial-grade ingredients to deliver results to the skin. We use select synthetic ingredients when they are scientifically proven to increase the effectiveness of our formulas and/or enhance their safety.

Answer

We believe the body products you use every day should make a difference in your skin and support your health and wellness.

Q: Where can I find ingredient listings?

A: Full ingredient listings are available on the individual product pages, under “Ingredients.” If you have a question about an ingredient, email us at team@necessaire.com. When you receive the product, you will also find a full ingredient list on the outer box.

Answer

Full ingredient listings are available on the individual product pages, under “Ingredients.” If you have a question about an ingredient, email us at team@necessaire.com. When you receive the product, you will also find a full ingredient list on the outer box.

Q: What skin types are Nécessaire products appropriate for?

A: We do not formulate to specific skin types. All people, all skin types can use Nécessaire products.

Answer

We do not formulate to specific skin types. All people, all skin types can use Nécessaire products.

Q: Which products are best for sensitive skin?

A: All of our products are Hypoallergenic and Dermatologist-Tested. For sensitive skin we recommend The Body Wash in Fragrance-Free and The Body Lotion in Fragrance-Free, which do not contain any added fragrance.

Please check the ingredient listings if you have specific allergies, try a patch test, and, as always, consult your doctor before using our products if you have any major concerns.

Answer

All of our products are Hypoallergenic and Dermatologist-Tested. For sensitive skin we recommend The Body Wash in Fragrance-Free and The Body Lotion in Fragrance-Free, which do not contain any added fragrance.

Q: How long will my product last?

A: We recommend using our products within 12 months after opening.

Extreme heat or cold for short periods of time should not impact efficacy, though formula texture or color may change slightly. These are clean products that are formulated without many of the synthetic dyes and additives typically used to maintain color and texture. It is normal for The Body Wash to vary slightly in color, especially the Eucalyptus and Sandalwood versions, which contain pure essential-oil blends. Pure essential oils can take on different tones depending on the crop, region, and timing of harvest.

Answer

We recommend using our products within 12 months after opening.

Q: Are your products gluten-free?

A: Nécessaire is not certified gluten-free.

Answer

Nécessaire is not certified gluten-free.

Q: Are your products vegan?

A: Our products do not contain any animal-derived ingredients. We are currently working on our vegan certification.

Answer

Our products do not contain any animal-derived ingredients. We are currently working on our vegan certification.

Q: How does The Body Wash cap work?

A: The Body Wash has a twist cap that needs to be activated. First, twist cap clockwise firmly to lock in place. Then twist cap counter-clockwise gently to open. Flip bottle and gently squeeze to pour The Body Wash.

Answer

The Body Wash has a twist cap that needs to be activated. First, twist cap clockwise firmly to lock in place. Then twist cap counter-clockwise gently to open. Flip bottle and gently squeeze to pour The Body Wash.

CloseRemove

Give The Gift Of Nécessaire.

E-gift cards can be scheduled for immediate delivery or at a date and time of your choice. You will be able to email the gift card to an email address of your choice - your own email address or the email address of the person you are gifting.

To is required

Invalid

From

From is required

Invalid

Message

0/210

Message is required

Invalid

Recipient's email

Invalid

Recipient's phone number

Invalid

Enter a mobile phone number

Email and/or phone number is required

When should we send your message?

On Delivery
Send Now
Send Later

Select a method for your message

Your message will be sent when you complete your order

Your message will be sent at the selected date and time

Date

Date is required

Select a date in the future

Time12:00 AM12:30 AM1:00 AM1:30 AM2:00 AM2:30 AM3:00 AM3:30 AM4:00 AM4:30 AM5:00 AM5:30 AM6:00 AM6:30 AM7:00 AM7:30 AM8:00 AM8:30 AM9:00 AM9:30 AM10:00 AM10:30 AM11:00 AM11:30 AM12:00 PM12:30 PM1:00 PM1:30 PM2:00 PM2:30 PM3:00 PM3:30 PM4:00 PM4:30 PM5:00 PM5:30 PM6:00 PM6:30 PM7:00 PM7:30 PM8:00 PM8:30 PM9:00 PM9:30 PM10:00 PM10:30 PM11:00 PM11:30 PM

Time is required

Select a time in the future

Your message will be sent when your order is delivered to your shipping address

Save messageAdd to cart

Message saved

Gift card added to cart!

Message removed

Add a gift message 🎁Edit gift message 🎁

Check the balance of your gift card

Searching...

Not found

Expired on

Balance:

Initial balance:

Expires on:

CloseRemove

Give The Gift Of Nécessaire.

To is required

Invalid

From

From is required

Invalid

Message

0/210

Message is required

Invalid

Recipient's email

Invalid

Recipient's phone number

244 results found

No results found

United States+1
Afghanistan+93
Åland Islands+358
Albania+355
Algeria+213
American Samoa+1
Andorra+376
Angola+244
Anguilla+1
Antigua & Barbuda+1
Argentina+54
Armenia+374
Aruba+297
Ascension Island+247
Australia+61
Austria+43
Azerbaijan+994
Bahamas+1
Bahrain+973
Bangladesh+880
Barbados+1
Belarus+375
Belgium+32
Belize+501
Benin+229
Bermuda+1
Bhutan+975
Bolivia+591
Bosnia & Herzegovina+387
Botswana+267
Brazil+55
British Indian Ocean Territory+246
British Virgin Islands+1
Brunei+673
Bulgaria+359
Burkina Faso+226
Burundi+257
Cambodia+855
Cameroon+237
Canada+1
Cape Verde+238
Caribbean Netherlands+599
Cayman Islands+1
Central African Republic+236
Chad+235
Chile+56
China+86
Christmas Island+61
Cocos (Keeling) Islands+61
Colombia+57
Comoros+269
Congo - Brazzaville+242
Congo - Kinshasa+243
Cook Islands+682
Costa Rica+506
Côte d’Ivoire+225
Croatia+385
Cuba+53
Curaçao+599
Cyprus+357
Czechia+420
Denmark+45
Djibouti+253
Dominica+1
Dominican Republic+1
Ecuador+593
Egypt+20
El Salvador+503
Equatorial Guinea+240
Eritrea+291
Estonia+372
Eswatini+268
Ethiopia+251
Falkland Islands+500
Faroe Islands+298
Fiji+679
Finland+358
France+33
French Guiana+594
French Polynesia+689
Gabon+241
Gambia+220
Georgia+995
Germany+49
Ghana+233
Gibraltar+350
Greece+30
Greenland+299
Grenada+1
Guadeloupe+590
Guam+1
Guatemala+502
Guernsey+44
Guinea+224
Guinea-Bissau+245
Guyana+592
Haiti+509
Honduras+504
Hong Kong SAR China+852
Hungary+36
Iceland+354
India+91
Indonesia+62
Iran+98
Iraq+964
Ireland+353
Isle of Man+44
Israel+972
Italy+39
Jamaica+1
Japan+81
Jersey+44
Jordan+962
Kazakhstan+7
Kenya+254
Kiribati+686
Kosovo+383
Kuwait+965
Kyrgyzstan+996
Laos+856
Latvia+371
Lebanon+961
Lesotho+266
Liberia+231
Libya+218
Liechtenstein+423
Lithuania+370
Luxembourg+352
Macao SAR China+853
Madagascar+261
Malawi+265
Malaysia+60
Maldives+960
Mali+223
Malta+356
Marshall Islands+692
Martinique+596
Mauritania+222
Mauritius+230
Mayotte+262
Mexico+52
Micronesia+691
Moldova+373
Monaco+377
Mongolia+976
Montenegro+382
Montserrat+1
Morocco+212
Mozambique+258
Myanmar (Burma)+95
Namibia+264
Nauru+674
Nepal+977
Netherlands+31
New Caledonia+687
New Zealand+64
Nicaragua+505
Niger+227
Nigeria+234
Niue+683
Norfolk Island+672
North Korea+850
North Macedonia+389
Northern Mariana Islands+1
Norway+47
Oman+968
Pakistan+92
Palau+680
Palestinian Territories+970
Panama+507
Papua New Guinea+675
Paraguay+595
Peru+51
Philippines+63
Poland+48
Portugal+351
Puerto Rico+1
Qatar+974
Réunion+262
Romania+40
Russia+7
Rwanda+250
Samoa+685
San Marino+378
São Tomé & Príncipe+239
Saudi Arabia+966
Senegal+221
Serbia+381
Seychelles+248
Sierra Leone+232
Singapore+65
Sint Maarten+1
Slovakia+421
Slovenia+386
Solomon Islands+677
Somalia+252
South Africa+27
South Korea+82
South Sudan+211
Spain+34
Sri Lanka+94
St. Barthélemy+590
St. Helena+290
St. Kitts & Nevis+1
St. Lucia+1
St. Martin+590
St. Pierre & Miquelon+508
St. Vincent & Grenadines+1
Sudan+249
Suriname+597
Svalbard & Jan Mayen+47
Sweden+46
Switzerland+41
Syria+963
Taiwan+886
Tajikistan+992
Tanzania+255
Thailand+66
Timor-Leste+670
Togo+228
Tokelau+690
Tonga+676
Trinidad & Tobago+1
Tunisia+216
Turkey+90
Turkmenistan+993
Turks & Caicos Islands+1
Tuvalu+688
U.S. Virgin Islands+1
Uganda+256
Ukraine+380
United Arab Emirates+971
United Kingdom+44
Uruguay+598
Uzbekistan+998
Vanuatu+678
Vatican City+39
Venezuela+58
Vietnam+84
Wallis & Futuna+681
Western Sahara+212
Yemen+967
Zambia+260
Zimbabwe+263

Invalid

Enter a mobile phone number

Email and/or phone number is required

When should we send your message?

On Delivery
Send Now
Send Later

Select a method for your message

Your message will be sent when you complete your order

Your message will be sent at the selected date and time

Date

Date is required

Select a date in the future

Time is required

Select a time in the future

Your message will be sent when your order is delivered to your shipping address

Save messageAdd to cart

Message saved

Gift card added to cart!

Message removed

necessaire.com

necessaire.com is blocked